Getting Started

Not sure where to start?
Here are some
basic topics for you

Pages

How to create pages?
How to add pictures?

Files

How to upload files?
Creating Categories

Blog

How to create posts?

Shopping Cart

Adding Products
Promotion Codes

Other Modules

Other help topics

 

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404 - Page Cannot Be Found

The platform comes with a default 404 error page or a "page cannot be found" in the system. You can...

Finding Data - Filters, Sorting, Keyword Searching, Date Range

The platform has built in sorting, searching, date range and filtering where data rows are output. ...

Dynamic Drop Downs

How do I get dropdowns of sub pages to display upon hovering them in the header navigation? (Dynamic...

Creating A Photo Gallery

Creating a photo gallery is easy, start by clicking on the Files Manager.   Select the category yo...

Page Cannot be Found - unknown page in Search Engine Index

Sometimes a page will come up in a search engine like Google, Bing, Yahoo, etc. that does not exist ...

Google Base Merchants for Shopping

The LunaSoft Shopping Cart is built to work with Google Base Merchants product feed for customer tha...

Google Maps Widget

It's easy to embed a dynamic Google Map on your web page. First go to the "pages" and click on th...

Server Tools

Since many customers don't have their own IT department, webmaster or server administrator - we've p...

Resetting Password

How do I Reset My Password? You can reset your password by going to the login area of your website ...

SSL Certificates - Encrypting Sensitive Data

SSL stands for Secure Socket Layer.  SSL is a standard encryption method for ensuring your website c...

Using Our Help Desk

FAQ I tried to view a reply on my help desk ticket, used the credentials I use for my website, but ...

Overview of the Lunalytics Module

Lunalytics FAQ's When I view the "Search Keyphrases" section of Lunalytics, why is there no data po...

Toolbar

Within many of our Modules, you are able to edit web content using a content window and its toolbar....

Drag and Drop

You are able to click on an item within lists and drag it on the screen. You must clic...

Creating Mass Email Messages

Within the Message Library area of the Mass Email module, click "Add New". You will now be able to...

Overview of the Social Media Module

When you login and click to view the social media module - you will see the reporting screen. This ...

Managing Pages

Watch the VideoCreating a New Page To get started, login to your website's admin interface. This ca...

Adding Media

Watch the VideoAdding Pictures This tutorial will show you how to add pictures you have already upl...

Adding Links

Watch the VideoAdding a New Link In order to create a link, simply highlight the page text you woul...

Components

Watch the VideoAn Overview of Components Components are similar to regions in that they are section...

Reporting

Watch the VideoViewing Page Statistics Here you are able to view statistics about your page chang...

Pages Settings

Dynamic Content Dynamic Content is the same functionality as the Scripts tab in the Pages section, ...

CMS Scripting, Tokens, TWIG and Skinning a Theme/Template

CMS Scripting and Tokens Tokens Tokens are snippets of text that enable you to output content dyna...

Managing Files

Watch the VideoCreating Categories By default, simply uploading files leave them uncategorized. It ...

Blog Posts

Creating Categories Quickly Creating Multiple Categories If you already have multiple categories...

Blog Settings

Below, you will see a sample website showcasing many changes to your blog available in Settings. Cli...

Shopping Cart Products

Creating Categories Quickly Creating Multiple Categories If you already have multiple categories...

Orders

Status Updates With the Lunasoft platform, you can email the tracking number to your customers afte...

Promotions

Promotional Codes not only help you to drive sales, but they also help you to track your marketing. ...

Specials

You can create Specials if you would like your customers to enjoy a discount without needing to use ...

Gift Certificates

You can create gift certificates as gifts to be given to other users and as products that can be pur...

Credit Vouchers

In order to create a Credit Voucher, click the "Add voucher" button. Code: the code used at c...

Group Pricing

Group Pricing allows you to define a continuous discount for a specified group of registered users. ...

Shopping Settings

Tax Options The tax rate is configured per location from http://www.yourwebsite.com/admin/shoppin...

Shipping Options

Shipping Options In order to create a new Shipping Option, navigate to the Shopping Cart, click S...

Mass Import Products

Mass Import Products Import Products Step 1: Navigate to Shopping > Settings > Bulk Update. Down...

HTML5 Streaming Video Slow?

There are many factors that could be in play. Depending on the network connection and saturation of ...

Product Variations

Product Variations Navigate to Shopping > Settings > Product Variations. This is where you are able...

Manage Users

Adding New Users Click the "Add new User" button. In this window, enter all of the personal in...

SKU Relations / Inventory Stacks

Currently this option is available for Tier 3 Shopping Cart Customers. Here's how it works: In orde...

Payment Options

Payment Options Navigate to Shopping > Settings > Payment Options. In order to create a new Paym...

Users Settings

Emails Registration emails can be disabled by toggling the light bulb, while the lost password em...

Email Setup/Support

Setting up a 3rd party Email program In order to set up the email program of your choice, you will ...

Managing Users Email

Creating Email Accounts Click "Add New" in order to add an email account to your site. Email...

Configuration

Page Name / URL Example: "http://www.facebook.com/yourusername" Page Name / URL: "http://...

Creating CRM Accounts and Contacts

Creating Accounts Accounts help you to categorize your contacts. Click the "Add new account" but...

Reporting

Notes The Notes section within CRM Reporting is an easy way to see all communication history for yo...

Creating Mass Email Campaigns

Creating Mass Email Messages Name: The name of the email within the CMS Description: a brief...
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