Support :: Modules :: Shopping

Order Status Templates

Order Status Templates

The quickest and easiest way to send order updates to your customers is to create order update statuses first. Navigate to Shopping > Settings > Order Update Status.

These are the predefined messages that you can easily send to customers notifying them of the progress on the fulfillment of their order. You will notice there are four default order statuses: Processing, Shipped, Cancelled, and Complete. As an example, the picture below shows us editing the Shipped status.


After saving this template, you will now be able to access this from the order update section of the shopping cart, and easily email this message to your customers when the order is updated. (Click here for more information on how to do this.)

The picture below shows that selecting this status now output the predefined message, thus saving you the effort of manually typing a message each time you need to update your customer on the status of the order.