Support :: Modules

Resetting Password

How do I Reset My Password?

You can reset your password by going to the login area of your website and clicking on "forgot password".

Once you have entered the email associated with your account, you will receive a unique email reset link that allows you to change your password.

For Backend, admin or billing users

1. Admin or Billing users have access to the organization portion or administrator area of your website. This is where you manage web pages, shopping cart products, blog posts, forms, mass emails, etc. This is not where your customers, patrons or users login.
2. Go to www.yourdomain.com/admin (where yourdomain is your website url).
3. Click on "forgot password" link
4. Enter the email associated with your admin account
5. Click submit
6. Check your email for a unique link to reset your password
7. Change your password ensuring to follow the site rules for passwords (some are case sensitive and require numbers for example)
8. Note: be sure to check your spam/junk folder. If you find the email in your spam or junk be sure to "whitelist" the sender email and add that email to your address book for future sending. Every email program is different for whitelisting, some just require you to indicate the email is "not junk" or some require you to "whitelist" while others just require the sender to be in your address book. Others require a combination or all three.

For Front End (public facing) users

1. Front end users are those that access your website from teh public facing or "front end view". For example a customer in your shopping cart, a commenter on your blog or anyone who logs in at your website from www.yourdomain.com/login
2. Tell your user to o to www.yourdomain.com/admin (where yourdomain is your website url).
3. Click on "forgot password" link
4. Enter the email associated with your admin account
5. Click submit
6. Check your email for a unique link to reset your password
7. Change your password ensuring to follow the site rules for passwords (some are case sensitive and require numbers for example)
8. Note: be sure to check your spam/junk folder. If you find the email in your spam or junk be sure to "whitelist" the sender email and add that email to your address book for future sending. Every email program is different for whitelisting, some just require you to indicate the email is "not junk" or some require you to "whitelist" while others just require the sender to be in your address book. Others require a combination or all three.

Screen shots have been provided for your convenience.

You will see a message "a confirmation email has been sent with password reset instruction".

 

Check your email for the new password link. It will look something like this:

             

If you receive a message "could not find a user for that email address", you will need to contact your website administrator to determine the email address that was setup when your account was created.  You may have recently changed your email address or possibly was put in with the incorrect spelling. A site administrator can resolve these issues. If you do not have a site administrator - submit a support ticket for further assistance.