Support :: Modules :: Shopping

Shopping Settings

Tax Options

The tax rate is configured per location from http://www.yourwebsite.com/admin/shopping_cart/tax. By default, Tax Options are disabled. This means that customers will not be charged tax during the checkout process when they purchase from your website. If you need to charge taxes, press "Yes".

When a user goes through the checkout process, if the billing address they enter has a configured tax rate associated to it, that tax rate is then applied to all the items in their checkout that have not been marked as tax exempt. If a promotion or sale is applied, that is deducted pre-tax, so it will reduce the amount of tax owed. The tax is then billed with the total and recorded on the order.

• Country: select which country you would like to define tax rates for
• General US Tax: define the standard sales tax you will be charging. This will also act as the default tax rate for someone who purchases from a state you have not defined a tax rate for.
• Enable All / Disable All: It is important that you enable the states you would like to charge taxes for. Even if a tax rate is set, the tax will not be applied during checkout if the states are not enabled.
• Get Tax Rates: As a convenience to you, automatically pull tax rates from public data sources

Emails

After a customer makes a purchase, they will have a receipt emailed to them.  As the customer is waiting, the admin also has the option send them order status updates. Here, you can modify these emails.

Below is in example of the default receipt template. (Click image to view larger) If you would like to change this template, simply press edit , remove the "@receipt@" token, and type the desired email content.

Order Update Status

The quickest and easiest way to send order updates to your customers is to create order update statuses first. These are the predefined messages that you can easily send to customers notifying them of the progress on the fulfillment of their order. You will notice there are four default order statuses: Processing, Shipped, Cancelled, and Complete. As an example, the picture below shows us editing the Shipped status.

After saving this template, you will now be able to access this from the order update section of the shopping cart, and easily email this message to your customers when the order is updated. (Click here for more information on how to do this.)

The picture below shows that selecting this status now output the predefined message, thus saving you the effort of manually typing a message each time you need to update your customer on the status of the order.

Inventory Management

Within the system you can configure it so that customers can purchase products when they are out of stock, or so they can't purchase products when they are out of stock.

With the first option, the customer never knows that the item is out of stock, they are just purchasing it the same as if it were in stock, this is default within the shopping cart.

The second option, if the customer lands on a product page for an item that is out of stock, they are told that right there on that page and not allowed to add it to their cart. Otherwise they are allowed to purchase the product, but if they were to attempt to buy more than what was available in the inventory, it wouldn't let them complete checkout.

Either of those methods can be setup under the shopping->settings/advanced area ( http://www.yourwebsite.com/admin/shopping_cart/settings), in the box labelled "Inventory"

FAQ's

How do I adjust the amount and layout of products that display on my shopping cart products page?

Within the General Settings tab of the Shopping Cart's Settings (http://www.yourwebsite.com/admin/shopping_cart/settings), you can make these adjustments in the group of settings called "Product List".

There, you will find settings to adjust how many products display, the layout of the page, the size of the image to display, and much more.

I am trying out a short-term PPC campaign on AdWords. Where could I put in the conversion snippet into the order confirmation page?

"Shopping > Settings/Advanced > Dynamic Content" is where you will want to go to add in conversion code for the confirmation page.

From that area, you will likely want to edit the area called "thank you page", which is what is displayed on the receipt/order confirmation page.