LunaLiveChat
Help Your Customers Before They Leave Your Website
Make it easy for a customer to find solutions by offering live support from a customer service representative using LunaSoft's Live Chat feature. Seamless and user-friendly, all your visitor needs to do is click on the 'Chat' icon on your web page and send a message. An administrator is immediately notified and can then promptly reply and assist users in real-time.
Key features include:
Real-Time, In-House
Customer Service
- Dynamic administrator availability
- Select "available" to display icon on public website
- Select "unavailable" and the icon disappears or "Customer Service Representative Unavailable" appears
- Automatic notifications sent to administrator and user
Moderation and
Archive Capabilities
- Multiple administrator moderation available
- Basic level allows up to 3 CSR (Customer Support Representative) administrators
- Each administrator can be logged in on a different computer at the same time
- History archive of chats in administrative area
- Date of chat
- Entire chat log
- Users in chat
- Timestamps of messages and chat logs