LunaLiveChat™

Help Your Customers Before They Leave Your Website

Make it easy for a customer to find solutions by offering live support from a customer service representative using LunaSoft's Live Chat feature. Seamless and user-friendly, all your visitor needs to do is click on the 'Chat' icon on your web page and send a message. An administrator is immediately notified and can then promptly reply and assist users in real-time.

Key features include:

Real-Time, In-House
Customer Service

  • Dynamic administrator availability
    • Select "available" to display icon on public website
    • Select "unavailable" and the icon disappears or "Customer Service Representative Unavailable" appears
  • Automatic notifications sent to administrator and user

Moderation and
Archive Capabilities

  • Multiple administrator moderation available
    • Basic level allows up to 3 CSR (Customer Support Representative) administrators
    • Each administrator can be logged in on a different computer at the same time
  • History archive of chats in administrative area
    • Date of chat
    • Entire chat log
    • Users in chat
    • Timestamps of messages and chat logs